Frequently Asked Question's

1. The product is installed in accordance with the relevant Australian Standards and building practice. Unless otherwise specifically confirmed in writing, Dazmark Windows Pty Ltd accepts no responsibility for waterproofing and/or re-sealing of penetrations and such remains the responsibility of others.
2. The product has been maintained according to Dazmark Windows Pty Ltd maintenance recommendations and has not been subject to misuse, physical abuse, or neglect.
3. In respect of window and door products, this guarantee is void if Dazmark Windows Pty Ltd insect screens, safety screens and Supa Screens™ screens have not been manufactured and fitted by Dazmark Windows Pty Ltd installers or personnel nominated by Dazmark Windows Pty Ltd;
4. Manufacturing standards and tolerances are not deemed defects, nor are industry variations in the colour of aluminium componentry.
5. Dazmark Windows Pty Ltd accept no responsibility for glass breakage (except for faulty workmanship or materials). Toughened glass, float glass and laminated glass is guaranteed against defects and degradation for one (1) year.
6. Moving parts, where applicable, which wear out as part of normal use are guaranteed for one (1) year.
7. This Guarantee is limited to the repair or replacement of the faulty product at the company’s discretion but does not extend to the installation or refinishing of a replacement product. No liability is accepted by Dazmark Windows for personal injury, loss or claim or property damage, installation costs, material or other costs (whether special, consequential or otherwise) howsoever caused or arising whether direct or indirect.
8. This guarantee is in addition to all other rights and remedies in respect of this product to which you are entitled under the Competition and Consumer Act 2010 (Cth).

Claims under this guarantee must be made within one month of the defect arising in the product. Other than as provided by law Dazmark Windows Pty Ltd will repair or replace the product to the extent that it is functionally equivalent to the original product supplied.

Copies of documentation showing the purchase date of the product should be included with your written claim and forwarded to the Dazmark WIndows Pty Ltd office. All warranty claims will initially require a deposit to be paid. After inspection by Dazmark Windows Pty Ltd personnel or authorised agents, the customer will be advised if the claim is covered under the warranty. If the claim is under warranty the deposit will be refunded and the product will be repaired or replaced by Dazmark Windows Pty Ltd. Otherwise, upon the customer’s request, Dazmark Windows Pty Ltd will provide a quote to rectify the problem.